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Employment

Working for PWSA

To inquire about job opportunities and availabilities, please contact our Human Resources at

412-255-8800 ext 8574 or at HR@pgh2o.com.

Current Job Openings

Applications can be printed out and mailed or faxed directly to:

The Pittsburgh Water and Sewer Authority
Attn: Human Resource Department
Penn Liberty Plaza I
1200 Penn Avenue
Pittsburgh, PA 15222


HR fax:  412-393-0513

 


Job Title

Job Description

Application Deadline

Administration/Customer Service

DUTIES:

The Compliance Coordinator must be able to perform all duties outlined for the Compliance Analyst, including but not limited to; respond to customer inquiries by telephone, mail or e-mail, and address escalated calls such as those from the Pennsylvania Public Utility Commission (PA PUC), Attorney General-PA Office of Consumer Advocate, Better Business Bureau, Mayor’s 311, and local, state and federal elected officials. The Coordinator will provide leadership on customer related regulatory issues and will maintain up to date information on PWSA policies and procedures, tariffs, rules and regulations. The Coordinator will conduct an analysis of justified complaints and prepare recommendations for improvements, as well as submit corrective actions to the appropriate supervisor for follow up. This will include the determination of the root cause of the issue, whether it is systemic or human error, as well procedural modifications as necessary. This position will work with other departments to prepare and provide training on PA PUC regulations/compliance and conduct compliance training for Customer Service Representatives. The Coordinator will create monthly/quarterly reports on disputes, informal complaints, payment arrangement requests, formal complaints, and corrective actions. They will prepare and submit these required reports, including responses to alleged violations, to the PA PUC by the given deadlines. This position will conduct a review of informal and formal decisions and infractions/violations and, as necessary, will prepare and submit justification for any appeals to informal and formal decisions and infractions/violations. The Coordinator will serve as the PWSA witness in formal hearings.


 

March 2, 2018 at 4:00 p.m.
Administration/Customer Service

DUTIES:

The Compliance Analyst is responsible for the investigation of, timely response to, and tracking of disputes/escalated issues, payment arrangement requests, informal complaints and formal complaints filed with the Pennsylvania Public Utility Commission (PA PUC). The Compliance Analyst must have the ability to research and respond to all Customer Service issues; including telephone, e-mail, and written contacts pertaining to Billing, Collections, Contact Center, and Dispatch. The Analyst will have direct communication with PA PUC and other third parties to resolve customer issues and will work closely with the Attorney General-PA Office of Consumer Advocate, Better Business Bureau, Mayor’s 311, and local, state and federal elected officials. The Analyst will identify corrective actions, including non-compliance with PWSA policies and procedures, tariffs, rules and regulations and will work closely with other departments to obtain resolution to complaints and achieve systemic changes when necessary. The Analyst will submit corrective action recommendations to the Compliance Coordinator and will assist the Coordinator in providing responses to alleged violations/infractions to the PA Code, as well as propose any potential appeals to complaints or violations. The Analyst will maintain the PA PUC Web Data Exchange with PWSA, will research and prepare responses to formal complaints, and will provide testimony as required. In addition, the Compliance Analyst will assist in the preparation of required reports to both internal audiences and to the PA PUC. 


 

March 2, 2018 at 4:00 p.m.
Environmental Compliance

DUTIES:

Assist the Manager of Environmental Compliance by working with professional, technical and clerical employees in the application for permits and their implementation for the water treatment plant, water distribution system and waste/storm water collection systems. This person will coordinate with PWSA operating and engineering staff, City of Pittsburgh departments, ALCOSAN, other municipalities, and applicable federal, state and county agencies.


 

March 1, 2018 at 4:00 p.m.
Field Services

DUTIES:

Visits private residences and business establishments to post termination notices and/or terminate/restore (valves) water service; Scouts-Investigate various complaints from Customer Service and or complaints from customers ranging from customers out-of-water, internal leaks, leak responsibility, curb box locations, blow out/clean out and may be required to dig curb boxes; operate water valves, read meters, verify building’s occupancy. Must record daily reports of all assignments and locations visited; performs work in accordance with established PWSA policies and procedures; and performs activities and functions of related lower-level personnel and such other related tasks and duties that are assigned or required. 


 

March 1, 2018 at 4:00 p.m.
Customer Service

DUTIES/PRIMARY RESPONSIBILITIES:

Performs moderately responsible clerical duties requiring independent analysis, exercise of judgment and detailed knowledge of relevant PWSA programs, policies, procedures and regulations; responds to inquiries from the general public, PWSA personnel, etc., regarding various PWSA programs, policies, procedures and regulations; classifies, indexes, files or distributes forms, correspondence, payments, etc.; researches, pulls and routes files as appropriate; receives visitors, mail, and telephone calls; may give information and directions and distribute equipment; routes to appropriate person or division; follow-up on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking, etc.; operates office machines (e.g. PC, copier, calculator); performs data entry, retrieval and other processes as requested or required; computes figures and/or mathematical calculations or analyses as requested or required, etc.; proofreads materials and verifies documents, invoices, etc.; drafts routine letters and memos; may type correspondence, requisitions, invoices, lists, etc.; and performs activities and functions of related lower-level personnel and such other related tasks and duties that are assigned or required.


 

Open Until Filled

Finance

SUMMARY:

Under the supervision of the Finance Manager, assists with the maintenance of the Authority’s accounting records and daily transactions.  Performs general accounting; payroll, accounts receivable and accounts payable processing and oversight; and other duties required under the Authority’s accounting procedures.

 

 

Open Until Filled

Director of Water Production,
Field Services

SUMMARY:
The Director of Water Production is responsible for the performance management of the operation and maintenance of PWSA’s Water Treatment Plant, membrane filtration plant, and pumping stations of the Pittsburgh Water and Sewer Authority, and is responsible for ensuring that produced water and water distribution system quality meets or exceeds applicable city, county, state, and federal regulations, as well as expectations of the consumers.


 

Open Until Filled

Engineering & Construction

SUMMARY:
Reporting to the Executive Director, develops, directs, coordinates, organizes and manages the Engineering and Construction Division of the Authority; provides professional advice and detailed recommendations to the Executive Director and the Board of Directors in the development of the approved Capital Improvement and Special Project Program.


 

Open Until Filled

Deputy Director of Finance,
Finance

SUMMARY:

Performs professional management and supervisory work in serving as principal managerial support to the Director of Finance. The work involves planning, directing, coordinating, leading and supervising the finance, customer service, information systems, purchasing and warehousing functions for the Authority. Overall goals are determined; the selected individual determines the specific tasks and assignments to be performed, independently handling new, unusual problems and deviations encountered in the work.


 

Open Until Filled

Sr. Contract Specialist,
Finance

SUMMARY:
The Sr. Contract Specialist will generally be responsible for the cradle-to-grave process for moderate to complex procurements for goods, services (including professional), and construction. 


 

Open Until Filled

Customer Service

DUTIES/PRIMARY RESPONSIBILITIES:
Performs moderately responsible clerical duties, requiring independent analysis, exercise of judgment and detailed knowledge of relevant PWSA programs, policies, procedures and regulations; responds to inquiries from public, PWSA personnel, etc., regarding various PWSA programs, policies, procedures and regulations; classifies, indexes, files or distributes forms, correspondence, payments etc.; researches, pulls and routes files as appropriate; receives visitors, mail, and telephone calls; may give information and directions and distribute equipment; routes to appropriate person or division; followup on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking, etc.; operates office machines . . . 


 

Open until filled


Verifying Residency

All Pittsburgh Water and Sewer Authority (PWSA) employees must be residents of the City of Pittsburgh. PWSA will accept the following documents to verify legal residence, also known as a domicile.  One way to determine if you are residing within the City of Pittsburgh is to see to whom you pay local taxes.  Several areas of the city have streets within the City and a borough (e.g. Greentree, Wilkinsburg). 

Human Resources will accept the following documents to verify residency. Additionally, the PWSA reserves the right at all times to request clarification and/or other supporting evidence and documentation to ensure that employees are compliant.

One of the following documents must be presented to prove domicile and legal residence:

  • Current executed Lease Agreement
    • Include a canceled check for one month’s payment or the security deposit.
  • Mortgage payment booklet
  • Document identifying homeowner name and property address.
  • Title to domicile property.

Also, two of the following supporting documents, showing the City address, must be presented:

  • Vehicle Registration Card
  • Vehicle Insurance Card
  • Current Gas Bill *
  • Current Electric Bill  *
  • Current Telephone Bill  *
  • Current Cell Phone Bill
  • Current Cable Bill  *

*NOTE:  A letter from the representative company confirming it is establishing service for the new resident is acceptable.

Prior to purchasing or renting a place of residence, applicants and employees may email careers@pgh2o.com to verify that the property is located within the City of Pittsburgh.