Press Release

Pittsburgh, PA – The Pittsburgh Water and Sewer Authority (PWSA) is ready to respond to water and sewer emergencies during extreme freezing temperatures. Tom Palmosina, Director of Operations says, “PWSA crews and contractors are ready to respond to the anticipated increase in weather related issues. We are asking residents to call PWSA Dispatch for water and sewer emergencies at (412) 255-2423.”

There are many steps customers can take to help prevent frozen pipes in their home. Water expands as it freezes, placing tremendous pressure on the pipe.  This pressure may cause the pipe to break.

Frozen pipes can lead to costly repairs.  Know how to protect your home by following these easy steps:

  • Remove, drain, and store outside garden hoses.  Close the valves inside that control the water supply to the outside hose attachment outside (known as a bib).  Open the outside hose bib to allow any remaining water to drain.
  • Know your home. Locate your water meter, main shut-off valve, and individual fixture valves inside your home. The main water shut-off valve is typically located near the water meter where the water service line enters the building.  Individual fixtures are typically located under sinks and behind toilets.
  • Be sure to insulate water pipes, faucets, and water meters located in unheated areas. Open cabinet doors to allow warm air to circulate around pipes.

If you are leaving your home for an extended period of time, consider closing your main shut-off valve and draining your pipes.  You may want to contact a registered plumber for proper winterization techniques.

If your pipes have a tendency to freeze in the winter, you may want to consider allowing water to drip slightly.  Make sure the drain is opened and working. Check frequently to make sure the water is not freezing.  You may want to turn off water before leaving your home.

Any resident who needs additional information should call PWSA Emergency Dispatch 24/7 at (412) 255-2423.

The Pittsburgh Water and Sewer Authority (PWSA) provides water and sewer services to more than 300,000 consumers throughout the City of Pittsburgh and surrounding areas.




  • Published
  • Monday, January 5, 2015

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