Our mission at the Pittsburgh Water and Sewer Authority (PWSA) is to provide the highest quality water at the best possible price for our customers. Customer satisfaction is our highest priority, and we strive to work with customers to resolve any issues they may encounter.
Recently, customers have expressed concern regarding what they feel are inaccurate PWSA bills and service terminations, and we want to assure our customers that we will work diligently to resolve any issues. Because of current litigation, we cannot comment on specific claims or comments being made, but we are working to resolve any problems that our customers are having.
If a customer feels they received an inaccurate bill and/or an incorrect termination notice, they should call PWSA customer service Monday through Friday from 8:00 am - 7:00 pm at (412) 255-2423. Customers always have the option to request an exoneration appeal, by writing to the PWSA.
PWSA was formed in 1984 as a municipal authority, which is governed by a board of directors.