Visit pgh2o.com and you will see a dramatic change. On Wednesday, December 11th, we launched our new website with the customer in mind. It features improved navigation, fewer clicks to log in to account information, better access to project and program summaries, and content that is easier to read and understand.
“The new site provides our customers with 24/7 accessibility and greater transparency into the organization,” said Robert A. Weimar, Executive Director of the Pittsburgh Water and Sewer Authority. “We’ve simplified the navigation, and it’s easier than ever to complete tasks online.”
The design began with a user survey that revealed the top priorities of our customers, providing needed analytics to start the process. Here are some of the features you can expect to see on our website.
Whether you’re using the site from your desktop or phone, everyday tasks are front and center. Conveniently pay a bill or report an issue. A series of quick links take you directly to the most visited pages. News items, high-profile programs, featured projects, and upcoming community meetings are also easy to find as you scroll the page.
Intuitive Main Menu
We’ve used clear, simple language to guide users through the site. The titles of the main menu direct your search and introduce the information you’ll find in each section.
Easy Online Forms
Webforms provide customers with the ability to complete requests for services online. Fill out the required fields, click submit, and the site will route your information directly to the right department within PWSA.
The upgraded site is accessible for customers with disabilities and includes a language translation feature. The site uses responsive technology to allow for easy viewing on smartphones or tablets, and optimizes the use of filters and search capabilities to access the information you want quickly. We are proud to launch the new website and want to know what you think. You can share feedback by completing the feedback webform at pgh2o.com/websitefeedback.