Water Quality Compliment
D. Christie of Brighton Heights recently sent us an email to compliment our the quality of our drinking water.
“While I was drinking a glass of water, it dawned on me to let you know I am a happy customer.”
Thank you for your kind words and trust as we continue to make a variety of significant upgrades to our water distribution system!
Public Service Props
Clerical Specialist II, Kim Folino, recently received high praise for her work to assist a customer in need of repairs to her home’s main water shutoff valve.
“Nowadays, representatives seem so scripted, and it is refreshing to receive professional and competent assistance. I appreciate her understanding of my need to have the shut off resolved so the house main shut off value can be repaired before winter, offering to help, and following through to having someone respond.”
Thank you, Kim, for upholding our commitment to quality service.
PWSA hosted a virtual community meeting for the residents impacted by Phase Two of our Wightman Park Stormwater Project. Following the meeting, an attendee wrote us, saying that,
“This was an excellent presentation! Very informative and interesting. Looking forward to the park opening and the next phases. Wonderful to see collaboration between all parties involved and to include residents in discussions and planning.”
Thank you to the PWSA team for continuously keeping the public informed regarding these critical projects.
Committed Customer Service
Cathy Bazán-Arias from Squirrel Hill contacted us to share her satisfaction with our Customer Service Team due to their prompt responses to her questions concerning our Customer Usage Portal and billing.
“I wish more organizations had a CS team as efficient, effective and customer-oriented as PWSA: *Kudos!*”
Keep up the great work, Team!
Junwen Law from Squirrel Hill emailed us to let us know that Plumber, Ryan Hungerman, was
“notably professional, on time, and communicated well,”
as he worked to check on the status of his water meter. Thank you, Ryan, for representing our Operations Department in such a positive light!
Earlier this summer, a customer reached out to us to praise our partners at Folino Construction for their work to replace her sidewalk following a lead service line replacement.
“They are well organized, good craftsman, and all their employees are unfailingly polite.”
The customer was also impressed by the crew’s ability to restore the sidewalk to its original condition. Thank you, Folino, for your continued exemplary service!