Earlier this month, we celebrated our outstanding Customer Service Department during Customer Service Week. The accolades our representatives received from a variety of customers illustrate the critical role they play in our success.
Thank you, Customer Service!
We received a call from a customer sharing that Customer Service Representative, Autumn Graham listened very well and walked her through what she needed to do next regarding a meter issue.
“She was so wonderful she made me cry!” the customer said.
Thank you, Autumn, for your commitment to quality customer service!
A customer called to say she was satisfied with the excellent customer service she received from Customer Service Representative, Janine Garlicki.
The customer said that Janine was “patient, kind, and sweet,” as she worked to resolve a billing-related matter. “She made my day and made me smile.”
Keep up the great work, Janine!
Patient Public Service
Customer Service Representative, Rebecca Copney received praise from a customer that took the time to answer several billing related questions. The customer especially appreciated Rebecca’s patience as they worked together towards a solution. Thank you for getting stuff done, Rebecca!
A customer called to share her satisfaction with Customer Service Representative, Michael Anania.
“I was very pleased with the level of service I received,” wrote the customer.
Thank you, Michael, for your excellent work!
Polite and Professional
“Polite, professional, and caring,” were the words a customer used to describe the service that Customer Service Representative, Aileen Evans provided during a call.
“I wish I could work with more people like Aileen,” he said.
Thank you, and keep making us proud, Aileen!
One of our customers gave us a call to thank Customer Service Representative, Amber McNeal for a job well done.
“Amber took her time to explain and deserves kudos and a free lunch!” wrote the customer.
Great job earning this well-deserved praise, Amber!