Earlier this month, a customer informed us of his satisfaction with Superintendent of Sewers, Mike Dusch. He said that Mike and his team provided images and video of an inspection that were key to resolving a sewer lateral issue. Also, Mike joined a conference call with the customer’s private plumber to further explain our findings.
“Mike was incredibly helpful and professional. As a PWSA customer, I’m really grateful for his work, and wanted to let you know,” wrote the customer.
Thank you, Mike, for your consistent dedication to our customers!
Ruth from the North Side reached out to us to praise Customer Service Representative, Aileen Evans.
“I appreciate Aileen and I’m glad that Aileen has some humbleness to her,” said Ruth.
Thank you for upholding our high standard of quality service, Aileen!
We received an email from a customer praising our storm drain replacement contractor, Michael Facchiano Contracting, Inc.
She wrote, “One of your workers carried my groceries a whole block to my house for me since I couldn’t get my car through. It was so kind of him!”
These above-and-beyond efforts of our contractors are greatly appreciated as we continue to make critical upgrades no matter rain, shine, or snow. Keep it up!