These events are always a welcome opportunity to reach out to customers and share information on our various programs that can often provide significant assistance on monthly water bills.
In our February issue of Currents, we announced some
significant changes and enhancements to our Customer
Assistance Programs, which include the Bill Discount,
Hardship Grant Assistance, Winter Shut Off Moratorium,
and Lead Service Line Reimbursement. PWSA Director of
Administration, Julie Quigley, explained these programs
and participants were also introduced to our new PGH2O Cares team. The PGH2O Cares staff will work directly with customers on enrollment and answer any questions about which programs will be of the greatest benefit.
We always enjoy a chance to work with our peers from other utilities on our joint mission to help our most vulnerable customers, and we are grateful to Representative Gainey for providing the forum to share our information.
To learn more about our programs for income-qualified residential customers who are having difficulty paying their water and sewer bills, please visit pgh2o.com/CAP.