Water main breaks can occur any time of year, but are more likely to occur in the winter. Freezing and thawing soil creates movement in the ground that can bend or shift water mains, and cold weather increases the pressure inside the pipes. 

Winter water main breaks can become a dangerous hazard for drivers and pedestrians due to freezing temperatures. We address this by deploying our salt trucks, which are equipped with a plow, to areas where a leak presents a danger to our customers. We also coordinate with the City of Pittsburgh’s Department of Public Works to apply salt in certain situations where there are multiple emergencies occurring within the same timeframe. 

To ensure you receive a robocall if you are impacted by a water main break, please make sure your account’s contact information is up to date:

• Fill out the online form at Pgh2o.com/update-contact-info
• Or call our Customer Service at 412-255-2423 and press menu option 5