Skip to main content

Pittsburgh Water and Sewer Authority

Home
  • Residential & Commercial Customers
    • Residential & Commercial Customers Overview
    • Account & Billing Info
    • Rates
    • Customer Assistance Programs
    • Service Changes
    • Buying or Selling Property
    • Pipe Ownership
    • Backflow Device Testing
    • Tips, Maintenance & Prevention
  • Developers, Contractors & Vendors
    • Developers, Contractors & Vendors Overview
    • Bids & Opportunities
    • Consultant Outreach
    • Supplier Diversity Program
    • Permits
    • Developer's Manual & Standard Details
    • 2022 Business Development Series
  • Projects & Maintenance
    • Projects & Maintenance Overview
    • Service Outages
    • Search All Projects
    • Planning & Future Projects
    • Construction Projects
    • Water Main Replacement
    • Lead Line Replacement Programs
    • Common Issues & Questions
  • Your Water
    • Your Water Overview
    • Water
    • Water Quality & Treatment
    • Water Reliability Plan
    • Water Equity
    • Sewer
    • Stormwater
    • Our Service Area
    • Lead Information
    • Educational Resources
  • About Us
    • About Us Overview
    • Board & Board Meetings
    • Executive Leadership
    • Mission, Vision and Core Values
    • Tap Into Pittsburgh Water
    • Careers
    • Finance
    • Environmental Compliance
    • Year in Review
    • Rules & Regulations
    • Contact Us
  • News & Events
    • News & Events Overview
    • Press Releases
    • Newsletter Articles
    • Events & Meetings
  • Search

What can we help you find?

Service Outages
Report an Issue
My Account
Don't have an account?
Sign up now
Other ways to pay

Breadcrumb

  1. Home
  2. News & Events
  3. Newsletter & Press
  4. Newsletter Articles
  5. Employee Spotlight: Alicia Britton

Employee Spotlight: Alicia Britton

We sat down with Alicia Britton, Document Management Associate, to learn a little more about her in this month’s Employee Spotlight.
Document Management Associate, Alicia Britton

Document Management Associate Alicia Britton is responsible for implementing record management policies and improving record keeping practices. This includes organizing physical records and preparing them for digitization and storage, and helping employees locate the records they need to complete daily work and projects.

What made you decide to pursue a career in your field?

I’ve always been interested in history, and I really enjoy interacting with people and helping them find information, so a job in archives was a natural fit. Working as an archivist allows me to have hands-on interactions with historic materials while also helping to educate the public about archives and how to care for priceless, essential information.

Why do you like working for PWSA?

Working for PWSA has given me the opportunity to expand my skillset in archives and records management. I’ve been able to help develop a records management program and a functioning archive from scratch, I frequently work with historic documents and practice my preservation skills, and I interact with coworkers who need help doing research. It’s exciting that every day I can work on different projects and practice different skills.

What sort of impact do you hope to have at PWSA and in our community?

I hope to be part of a records management program that can make everyday work easier and more efficient for all employees. In turn, a more efficient records management program will also make it easier for PWSA to respond to the needs of the greater Pittsburgh community.

What are your favorite challenges to tackle?

I like challenges that introduce me to new materials or new types of information. I often come across new document types in our record collection and I have to figure out what kind of information they present and who they might be useful to. Challenges like that allow me to learn more about PWSA and the information the organization produces while also teaching me how to recognize various types of information in the future.

What do you enjoy doing outside of work?

I enjoy cooking, reading, crafting, and – using my archival preservation expertise – helping people preserve old books and family mementos.

Print This Page
Share
  • email
  • twitter
  • facebook

Related Newsletters

A woman's hand is seen watering a side yard garden using a hose with a spray nozzle.

Newsletter

Water Wise: Save Water and Money This Summer

07/2025 -
Pittsburgh Water offers helpful advice for using water wisely during these hot summer months.
Chief Engineering Officer Rachael Beam interview

Newsletter

4 The Record: Pittsburgh Water

07/2025 -
CEO Will Pickering and Chief Engineering Officer Rachael Beam talk critical infrastructure projects, importance of water quality, and the One Water Summit taking place this week.

Sign Up for Our Newsletter

Media Inquiries

Please call our 24/7 Media Line 412-430-3898 

PGH2O

Contact Us

412-255-2423
Report an Emergency Press 1
Customer Service Press 5

Send us a Message

1200 Penn Avenue
Pittsburgh, PA 15222

Follow Us

Footer First Column

  • Check Your Usage
  • Update Your Contact Info
  • Service Outages
  • Rules & Regulations
  • Privacy Policy

Sign Up for Our Newsletter

Footer Second Column

  • Residential & Commercial Customers
  • Developers, Contractors & Vendors
  • Projects & Maintenance
  • Your Water
  • About Us
  • News & Events
Copyright © 2025 Pittsburgh Water
Powered by Interpersonal Frequency I.F. Logo