Skip to main content

Pittsburgh Water and Sewer Authority

Home
  • Residential & Commercial Customers
    • Residential & Commercial Customers Overview
    • Account & Billing Info
    • Rates
    • Customer Assistance Programs
    • Service Changes
    • Buying or Selling Property
    • Pipe Ownership
    • Backflow Device Testing
    • Tips, Maintenance & Prevention
  • Developers, Contractors & Vendors
    • Developers, Contractors & Vendors Overview
    • Bids & Opportunities
    • Consultant Outreach
    • Supplier Diversity Program
    • Permits
    • Developer's Manual & Standard Details
    • 2022 Business Development Series
  • Projects & Maintenance
    • Projects & Maintenance Overview
    • Service Outages
    • Search All Projects
    • Planning & Future Projects
    • Construction Projects
    • Water Main Replacement
    • Lead Line Replacement Programs
    • Common Issues & Questions
  • Your Water
    • Your Water Overview
    • Water
    • Water Quality & Treatment
    • Water Reliability Plan
    • Water Equity
    • Sewer
    • Stormwater
    • Our Service Area
    • Lead Information
    • Educational Resources
  • About Us
    • About Us Overview
    • Board & Board Meetings
    • Executive Leadership
    • Mission, Vision and Core Values
    • Tap Into Pittsburgh Water
    • Careers
    • Finance
    • Environmental Compliance
    • Year in Review
    • Rules & Regulations
    • Contact Us
  • News & Events
    • News & Events Overview
    • Press Releases
    • Newsletter Articles
    • Events & Meetings
  • Search

What can we help you find?

Service Outages
Report an Issue
My Account
Don't have an account?
Sign up now
Other ways to pay

Breadcrumb

  1. Home
  2. News & Events
  3. Newsletter & Press
  4. Press Releases
  5. PWSA Launches Updated Monthly Utility Bill

PWSA Launches Updated Monthly Utility Bill

With new bill design, account and usage information is easier to understand

Pittsburgh, PA – The Pittsburgh Water and Sewer Authority (PWSA) recently unveiled a new bill design to highlight important account information and to help customers understand how water usage is recorded.

Some of the changes include an easy to read summary of charges, as well as meter readings and water usage showing the total gallons used per month and average gallons used per day. With these improvements, customers have more information about monthly water and wastewater costs and can better track water usage.

To walk customers through the features of the new bill, we created an informative new video that describes the changes. It highlights current charges and water usage, provides information about water meters, and includes helpful tips on detecting a leak using water meter readings. To understand your water bill and to check out the video, please visit www.pgh2o.com/understandingyourbill.

“We believe every customer should be able to easily understand their water and sewer bill. Our new bills were designed with our customers in mind, and more clearly provide the information needed to conserve water and ultimately reduce their costs,” said Executive Director, Will Pickering.

Track Your Water Usage

We also encourage customers to use our online Customer Usage Portal, which is a free tool that tracks real-time water usage and sends alerts when there is a spike in consumption. Setting usage alerts can help customers detect and avoid costly water leaks on their property.

To learn more about water conservation and informative tips to save money on your water bill, please visit our website at www.pgh2o.com/waterconservation.

Talk to a Customer Service representative to learn about customer assistance programs.

We recognize that many of our customers are facing economic hardships. At the Friday, July 24 Board meeting, PWSA’s Board of Directors continued the suspension on water shutoffs. Although we will not shut-off or terminate water services, we encourage customers to pay their water bill as the balance will continue to accrue.

Please call Customer Service at (412) 255-2423 and press 5 for information about our Bill Discount Program and income-based payment arrangements that can help to lower your monthly payment. More information is also available at www.pgh2o.com/cap.

Print This Page
Share
  • email
  • twitter
  • facebook

Related Press Releases

Public map from July 2025 reflecting completed, active, and upcoming lead lines replacements

Press Release

More than $25 Million in PENNVEST Funding Supports New Round of Lead Line Replacements

07/16/2025 -
Combination of Low-Interest Loans and Grants Brings Pittsburgh Water Closer to Completing All Residential Lead Service Line Replacements by 2027.
Water Workshop 2025

Press Release

Pittsburgh Water Announces Return of Immersive 'Water Workshop' on June 18

06/11/2025 -
Launched as a series in 2024, this year's Water Workshop attendees can expect an even deeper dive into their sewer and stormwater systems.

Sign Up for Our Newsletter

Media Inquiries

Please call our 24/7 Media Line 412-430-3898 

PGH2O

Contact Us

412-255-2423
Report an Emergency Press 1
Customer Service Press 5

Send us a Message

1200 Penn Avenue
Pittsburgh, PA 15222

Follow Us

Footer First Column

  • Check Your Usage
  • Update Your Contact Info
  • Service Outages
  • Rules & Regulations
  • Privacy Policy

Sign Up for Our Newsletter

Footer Second Column

  • Residential & Commercial Customers
  • Developers, Contractors & Vendors
  • Projects & Maintenance
  • Your Water
  • About Us
  • News & Events
Copyright © 2025 Pittsburgh Water
Powered by Interpersonal Frequency I.F. Logo