Pittsburgh, PA — The Pittsburgh Water and Sewer Authority is excited to announce the arrival of a new and improved service outages page. Customers will now be able to visually reference the location of active and upcoming service outages with the help of an easy-to-use, interactive map feature.
“It is essential that we provide timely, accessible, and accurate information when our crews are upgrading or repairing water infrastructure,” said Chief Executive Officer, Will Pickering. “Our new service outages page is yet another way we’re using technology to serve our customers.”
How It Works
The interactive map feature allows users to toggle between active and upcoming water service outages using the buttons in the top right portion as seen above. Users can also click the triangular green outage icon to view the location and time details of the service outage. These pins are mapped to provide customers with greater clarity about the location of a service interruption. In addition, users may find corresponding location and time details of active and upcoming service outages listed below the interactive map.
Occasionally, a service outage will impact a variety of blocks and streets in the vicinity of the work. For these types of outages, users are encouraged to click on the links in the first row of the location and time details for more information including a full list of impacted blocks and streets.
The new service outages page and the recently updated Search All Projects webpage are examples of how we are using technology to inform customers and provide greater transparency about the work we are performing throughout Pittsburgh.
Update Your Contact Info
To be fully prepared for a potential service outage, we highly encourage customers to keep your contact information up to date. This is because in addition to posting to our service outages page, we also send robocalls containing location and time details to the phone numbers we have on file within a service outage boundary. Customers can easily complete an online webform to update their contact information or call Customer Service at 412-255-2423 (press 5). Users are also reminded of this important task in an information box located on the right side of the service outages page.