Crews will start the process by going to each property and inspecting the service line material at every property. This will help determine which sites have lead service lines that need replaced. 

If both a private and public lead service line is found at a property, the Lead Help Desk will reach out and set a coordination meeting with the property owner to discuss the replacement methods and schedule a replacement date. If a customer has a public lead service line, it will be replaced at no cost and no coordinate meeting is needed.

The next step of the process is to replace the lead service line with a non-lead material. We request that the property owner or a designated representative be present on this day. We will provide a lead pitcher filter and cartridges, as well as flushing instructions, after replacement. 

The final step of the project is restoration of streets and sidewalks. You can expect a delay between the completion of your service line replacement and restoration activities.