We are a publicly owned and operated utility under the jurisdiction of the Pennsylvania Public Utility Commission (PA PUC). Each year, water and wastewater tariffs are submitted to the PA PUC for review and approval. Our tariffs govern all rates, rules, and regulations that we must follow to provide service to our customers. Some items addressed in the tariffs include:
- Meter Rates
- Permit Fees
- Water Termination for Non-Payment Procedures
- Bill Discount Programs
- Water/Sewer Line Installation Requirements
- Service Lateral Ownership and Maintenance Responsibilities
- Dye Testing Regulations
Tariffs
Our initial PA PUC-approved tariffs became effective March 1, 2019. The most currently effective PA PUC-approved tariffs become effective January 15, 2023.
Customer Rights
As a customer of PWSA, the PA PUC provides for certain protections and opportunities. Our Customer Rights page outlines the Responsible Utility Customer Protection Act and your rights and responsibilities as a utility customer.
Privacy Policy
This Privacy Policy (the “Policy”) explains how The Pittsburgh Water and Sewer Authority (“us,” “our,” or “we”) collects, uses, and discloses personal information that we collect from users of our main website, http://www.pgh2o.com, our Customer Advantage portal, https://myaccount.pgh2o.com/, and any other websites and online services that we operate and that include a link to this Policy (collectively, the “Websites”).