Tips, Maintenance & Prevention

Important Information About Residential & Commercial Customer Issues

Water Conservation

Visit our Water Conservation page to learn how you can take action every day to conserve water, which helps reduce your water bill, protect the environment, and save limited water resources for future generations. 

Leak Detection

Visit our Leak Detection page to learn how to detect and repair leaks from common household sources such as toilets, faucets, showerheads, and those that occur outside.  

Understanding Your Water Meter

Visit our Understanding Your Water Meter page to learn more about your water meter, how it tracks daily water usage, and ensures accurate readings.

Protecting Your Pipes

Visit our Protecting Your Pipes page to learn some simple steps to prevent or fix frozen or broken pipes in your home or business. 

Lead Information

The Pittsburgh Water and Sewer Authority is implementing an aggressive Community Lead Response program to replace lead lines throughout our water service area. Since our lead line replacement program first began in 2016, we have replaced thousands of lead service lines and are on track to replace each one in Pittsburgh by 2026. We also have a dedicated Lead Help customer service team that is available to answer questions, and work with you to improve the safety and quality of your drinking water. For more information about our Community Lead Response program and to request a free lead test kit, please visit our lead website.

Water Discoloration

Visit our Water Discoloration page to learn about the causes of water discoloration, which can be the result of hydrant flushing or water main repairs in your neighborhood.

Backflow Prevention & Cross Connection

At our Backflow Prevention & Cross Connection page, our commercial customers can learn about backflow prevention devices, cross-connections, associated regulations, and frequently asked questions relating to backflow prevention and cross-connections. 

Sewage Backups

Visit our Sewage Backups page to find out what steps you should take in the event of a sewage backup in your home or business. 


Cloudy Water

During the winter months, water that comes out of your tap can sometimes appear to be “cloudy.” This discoloration is usually caused by harmless air bubbles because cold water simply holds more air than warm water. Also, water out of a faucet holds more air since it is under pressure. If you let the water settle for a few minutes, the air bubbles will no longer be visible.

Other Common Issues & Questions

Visit our Common Issues & Questions page for important information about issues related to PWSA projects & maintenance.