Account & Billing Info

We have provided several convenient ways for you to review and pay your bill. You can also check your water usage and update your household's contact information for water emergencies and outages. Scroll to the bottom of the page for information about understanding your bill, applying for a refund, understanding your customer rights, and submitting a data protection release.

How to Pay Online

You can pay your bill online using one of the convenient options listed below.

Image of an infographic that explains how to enroll in paperless billing online.

Enroll in Free Paperless Billing

Enroll in our electronic billing and payment portal to receive your monthly bills via email and to make payments online for free. You can also set up recurring payments. By enrolling in the paperless billing option, you can also view and print invoices at your convenience.

Start: Navigate to our electronic billing and payment portal, select the “Sign Up Now” tab, then click the “Enroll Now” button.

  1. Read and agree to the terms and conditions.
  2. Enter your 14 digit account number without the dash and your 5 digit billing address zip code.
  3. Choose a username and password, enter your email address, and select your security questions.

Finish: After successfully enrolling, go to the "Payments" tab and then "Manage Funding Sources" to add your bank account information. 

Image of an infographic that explains how to complete a one-time bill payment online.

Make a One-Time Payment Online

You can make a one-time payment online through our electronic billing and payment portal. You do not need to log in or enroll in the portal to make a one-time payment. Please note that a third party service fee will apply.

Start: Navigate to our electronic billing and payment portal, select the “Make a One-Time Payment” tab, then click the “Pay Now” button.

  1. Enter your 14 digit account number without the dash and your 5 digit billing address zip code. Read and agree to the terms and conditions.
  2. Enter your payment information.
  3. Review and confirm your payment.

Finish: Save your payment confirmation code.

Other Ways to Pay

Visit our Other Ways to Pay page to learn how to pay a bill by phone, by visiting our 1200 Penn Avenue office, with cash at any 7-Eleven® or Family Dollar® location, or with Zipcheck.

Check Your Water Usage

Our Customer Usage Portal is a free tool that helps customers track their real-time water usage and receive alerts when there is a spike in water usage. Setting usage alerts can help you detect costly water leaks in your property. To learn more about how to track your real-time water usage and receive usage alerts, please visit our Check Your Water Usage page.

Change or Add a Billing Address

To change your account's billing address, please complete and return the Owner/Tenant Change of Address Form. If a tenant is being added to an account, both the owner and tenant must sign the form. 

The completed form must be mailed or emailed to us at:  

Pittsburgh Water and Sewer Authority (PWSA)
ATTN: Customer Service
1200 Penn Avenue
Pittsburgh, PA 15222

info@pgh2o.com

Please allow seven to ten (7-10) business days for processing. For tenants, a monthly invoice will be sent to the tenant and a copy will be sent to the owner.

Update Your Contact Information

Did you know that we call customers during water emergencies and outages? It is important to verify that we have the best number to reach you. You can add multiple numbers for your account, so your entire household is informed about our work. You can update your information online by submitting our Update Contact Information webform or you can call Customer Service at 412-255-2423 (Press 5).

We are committed to maintaining and protecting the confidentiality and privacy of our customers and will not share your information with third party vendors.

Understanding Your Bill

Visit our Understanding Your Bill page to view the layout of your bill and learn about reasons why monthly bill amounts may change.

Application for Refund

Visit our Application for Refund page for information about applying for a refund if you have a credit on your account. 

Customer Rights

Visit our Customer Rights page for information on consumer protections and opportunities and Pennsylvania Public Utility Commission oversight.

Data Protection Release

Fill out our Data Protection Release form to access your account information history or give authorization to a third party to view your account information.

Looking for Information About Starting or Stopping Service or Water Meter Changes?

Please visit our Service & Account Changes page for information about starting or stopping service, water meter replacements, and water meter sizing.