Account & Billing Info

We have provided several convenient ways for you to review and pay your bill. You can also check your water usage and update your household's contact information for water emergencies and outages. Scroll to the bottom of the page for information about understanding your bill, applying for a refund, understanding your customer rights, and submitting a data protection release.

How to Pay Online

You can pay your bill online using one of the convenient options listed below.

Enroll in Free Paperless Billing

Enroll in our electronic billing and payment portal to receive your monthly bills via email and to make payments online for free. You can also set up recurring payments. By enrolling in the paperless billing option, you can also view and print invoices at your convenience.

Make a One-Time Payment Online

You can make a one-time payment online through our electronic billing and payment portal. You do not need to log in or enroll in the portal to make a one-time payment. Please note that a third party service fee will apply.

Other Ways to Pay

Visit our Other Ways to Pay page to learn how to pay a bill by phone, by visiting our 1200 Penn Avenue office, with cash at any 7-Eleven® or Family Dollar® location, or with Zipcheck.

Check Your Water Usage

To learn more about how to track your real-time water usage and receive alerts when there is a spike in water usage, please visit our Check Your Water Usage page.

Our Customer Usage Portal is a free tool that helps customers track their real-time water usage and receive alerts when there is a spike in water usage. Setting usage alerts can help you detect costly water leaks in your property.

Update Your Contact Info

Did you know that we call customers during water emergencies and outages? It is important to verify that we have the best number to reach you. You can even add multiple numbers for your account, so your entire household is informed about our work. 

You can update your information online using our Contact Information Portal. You can also call Customer Service at 412-255-2423 (Press 5).

We are committed to maintaining and protecting the confidentiality and privacy of our customers and will not share your information with third party vendors.

Understanding Your Bill

Visit our Understanding Your Bill page to view the layout of your bill and learn about reasons why monthly bill amounts may change.

Application for Refund

Visit our Application for Refund page for information about applying for a refund if you have a credit on your account. 

Customer Rights

Visit our Customer Rights page for information on consumer protections and opportunities and Pennsylvania Public Utility Commission oversight.

Data Protection Release

Fill out our Data Protection Release form to access your account information history or give authorization to a third party to view your account information.