Application for Refund

If you have a credit on your account, please submit the information in the webform below, or call Customer Service for assistance at 412-255-2423 (Press 5).

You can also print out this Application for Refund and email the completed form to info@pgh2o.com.

If the credit was the result of an overpayment, please mail the completed Application for Refund and attach a copy of the front and back of the check that created the credit. You can mail the completed form to:

Pittsburgh Water and Sewer Authority (PWSA)
ATTN: Customer Service
1200 Penn Avenue
Pittsburgh, PA 15222

Refunds under $500.00 require a minimum of four to six (4-6) weeks for processing. Refunds of $500.00 and greater require six to eight (6-8) weeks for processing.

The refund check will be issued to the name and address indicated on the form.

Online Application for Refund

Information message

*Required Fields
*Address (for refund check)
*Reason for requesting a refund
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