Application for Refund

If you have a credit on your account, please submit the information in the webform below, or call Customer Service for assistance at 412-255-2423 (Press 5).

You can also print out this Application for Refund and email the completed form to

If the credit was the result of an overpayment, please mail the completed Application for Refund and attach a copy of the front and back of the check that created the credit. You can mail the completed form to:

Pittsburgh Water and Sewer Authority (PWSA)
ATTN: Customer Service
1200 Penn Avenue
Pittsburgh, PA 15222

Refunds under $500.00 require a minimum of four to six (4-6) weeks for processing. Refunds of $500.00 and greater require six to eight (6-8) weeks for processing.

The refund check will be issued to the name and address indicated on the form.

Online Application for Refund

Information message

*Required Fields
*Address (for refund check)
*Reason for requesting a refund
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