Our assistance programs are designed to provide financial relief for income-qualified residential customers who are having difficulty paying their water and sewer bill. The programs listed below are administered by Dollar Energy Fund.
How to Sign Up
Flexible Payment Plans
For the first time in our history, we are offering payment plans to help customers at all income levels. If you are earning between 250% and 300% of the federal poverty level (FPL), you can be placed on a payment plan making it possible to pay your balance over one to five years without accruing interest or paying additional fees. Even if you don’t fall within these income limits or are a small business owner, additional payment options are available, and we can put you on a plan to fit your circumstances.
Bill Discount Program
This program provides eligible customers with a 100% reduction of our fixed monthly water and wastewater conveyance charges for one year. The discount is 100% of these charges, or approximately $35.78 per month. Customers earning an annual income that is at or below 150% of the Federal Poverty Level are eligible for the Bill Discount Program.
Additionally, customers who are approved for the Bill Discount Program and are enrolled in an active payment plan with PWSA are eligible to receive a $15 reduction of their past due balance for every on-time monthly payment. This equals a monthly discount of $50.78.
The Bill Discount Program applies to renters when the tenant is the responsible billing party. If a landlord is the responsible billing party, their tenants may not be considered because the property is income generating or is possibly used for commercial purposes.
This program provides cash grants up to $300 per year for customers at or below 150% of the Federal Poverty Level. We have currently distributed more than $91,000 through the program and have helped more than 370 Pittsburgh households maintain essential water services.
Winter Shut Off Moratorium
This program provides qualifying customers with the assurance that their water will not be shut off from December 1 through March 31 if they are unable to pay their bill. The Winter Shut Off Moratorium is available to single-family residential customers earning an annual income that is at or below 300% of the Federal Poverty Level.
Even if approved, customers are expected to pay their water and sewer bills. Payment arrangements may be offered. Please call Customer Service to make those arrangements at 412-255-2423 (Press 5).
Do You Have Steam Heat? Let Us Know!
Customers with steam heating systems cannot have their water service terminated during winter months. If your property relies on steam heat, please email us at email@example.com or call 412-255-2423.
Registering your account will prevent service terminations due to non-payment from December 1 to March 31. You do not have to be income-qualified.
Community Lead Response
Community Lead Response is an initiative of the Pittsburgh Water and Sewer Authority dedicated to improving water quality replacing lead water service lines throughout the City of Pittsburgh, and Millvale. As part of Community Lead Response, PWSA will assist customers with the cost of private lead service line replacement if customers choose to proactively hire a plumber and complete the work. Visit our lead site at lead.pgh2o.com for more information.
ALCOSAN Clean Water Assistance Fund
The Allegheny County Sanitary Authority (ALCOSAN) Clean Water Assistance Fund is also available to eligible residential customers and follows the same income requirements as our Bill Discount Program. It is also administered by Dollar Energy Fund.
Please visit ALCOSAN’s website for more information about the Clean Water Assistance Fund.
Our PGH2O Cares team is a group of education and outreach professionals dedicated to working directly with our most vulnerable customers to bolster enrollment in our customer assistance programs and identify ways to reduce water usage.
Learn more here.
Annual Income Eligibility Chart