Customer Assistance Programs

Our assistance programs are designed to provide financial relief for income-qualified residential customers having difficulty paying their PWSA bill.

Apply Online or by calling PGH2O Cares

Apply for the Bill Discount Program, Winter Shut Off Moratorium, and Lead Service Line Replacement Reimbursement online by completing our application. To determine if you are eligible, review the income eligibility chart at the bottom of the page or enter your income into the available income calculator. If you're still not certain, or have questions and want to apply over the phone, contact our PGH2O Cares team at 412-255-2457 or

Available Programs

Assistance Program Description

Federal Poverty Level

(FPL) Eligibility

Bill Discount Program

Provides first 1,000 gallons of water/wastewater conveyance for free plus 85% reduction of the stormwater fee

≤ 200% of FPL
Line Repair and Water Conservation Pilot

Free leak repairs on exposed plumbing and installation of water saving devices 

≤ 200% of FPL
Flexible Payment Arrangements with Arrearage Forgiveness $40 forgiven monthly for each on-time payment in an active, income-based payment plan ≤ 200% of FPL
Winter Moratorium Protection from service termination due to non-payment from December 1st through March 31st ≤ 300% of FPL
Lead Service Line Replacement Reimbursement Program Up to 100% reimbursement of the cost of proactive lead service line replacements
Hardship Grants Up to $450 annual grants for each water and wastewater conveyance service ≤ 200% of FPL
ALCOSAN Clean Water Assistance Fund

$45 quarterly grants

≤ 150% of FPL


Income Calculator

Use Dollar Energy's Income Calculator as a tool to determine your income level for program eligibility. This income calculation does not guarantee program eligibility or enrollment; nor is this considered to be part of the application process. Proof of income may be required upon application.

2024 Annual Income Guidelines

People in Household 150% of Federal Poverty Level 200% of Federal Poverty Level 300% of Federal Poverty Level
1 $22,590 $30,120 $45,180
2 $30,660 $40,880 $61,320
3 $38,730 $51,640 $77,460
4 $46,800 $62,400 $93,600
5 $54,870 $73,160 $109,740
6 $62,940 $83,920 $125,880
7 $71,010 $94,680 $142,020
8 $79,080 $105,440 $158,160
For more than 8 people, add this amount for each additional person $8,070 $10,760 $16,140


Rights of Domestic Violence Victims

Special protections are available for any applicant or customer who provides the Pittsburgh Water and Sewer Authority (PWSA) with a copy of a Protection From Abuse (PFA) court order or any other court order that contains clear evidence of domestic violence. Review our Domestic Violence Victims' Rights flyer for more information about these protections. 

If you or someone you know is a victim of domestic violence, the Women's Center & Shelter of Greater Pittsburgh (WC&S) provides free and confidential services for all domestic violence victims regardless of race, gender, sexual identity or other factor. 

Customer Assistance Programs Flyers

Flyers about our customer assistance programs are available in several languages to download and share with others in your community.

Current Flyers