Customer Assistance Programs

Couple paying bills with text about assistance programs.

Our assistance programs are designed to provide financial relief for income-qualified residential customers who are having difficulty paying their water and sewer bill. The programs listed below are administered by Dollar Energy Fund.

Available Programs

How to Sign Up

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  1. Before calling, review the income eligibility chart at the bottom of the page to determine if your income, based on household size, falls within the income limits for the assistance program(s).
  2. Call Dollar Energy Fund at 866-762-2348 to confirm your eligibility and to enroll in the program(s).

Flexible Payment Plans

For the first time in our history, we are offering payment plans to help customers at all income levels. If you are earning between 250% and 300% of the federal poverty level (FPL), you can be placed on a payment plan making it possible to pay your balance over one to five years without accruing interest or paying additional fees. Even if you don’t fall within these income limits or are a small business owner, additional payment options are available, and we can put you on a plan to fit your circumstances. 

Bill Discount Program

This program provides eligible customers with a 100% reduction of our fixed monthly water and wastewater conveyance charges for one year. The discount is 100% of these charges, or approximately $35.78 per month. Customers earning an annual income that is at or below 150% of the Federal Poverty Level are eligible for the Bill Discount Program. 

The Bill Discount Program applies to renters when the tenant is the responsible billing party. If a landlord is the responsible billing party, their tenants may not be considered because the property is income generating or is possibly used for commercial purposes.

Hardship Grant

This program provides cash grants up to $300 per year for customers at or below 150% of the Federal Poverty Level. We have currently distributed more than $91,000 through the program and have helped more than 370 Pittsburgh households maintain essential water services. 

Winter Shut Off Moratorium

Photo of a steam heat radiator next to a window

This program provides qualifying customers with the assurance that their water will not be shut off from December 1 through March 31 if they are unable to pay their bill. The Winter Shut Off Moratorium is available to single-family residential customers earning an annual income that is at or below 300% of the Federal Poverty Level.

Even if approved, customers are expected to pay their water and sewer bills. Payment arrangements may be offered. Please call Customer Service to make those arrangements at 412-255-2423 (Press 5).

 

Do You Have Steam Heat? Let Us Know!

Customers with steam heating systems cannot have their water service terminated during winter months. If your property relies on steam heat, please email us at steamheat@pgh2o.com or call 412-255-2423.

Registering your account will prevent service terminations due to non-payment from December 1 to March 31. You do not have to be income-qualified. 

Community Lead Response

Community Lead Response is an initiative of the Pittsburgh Water and Sewer Authority dedicated to improving water quality replacing lead water service lines throughout the City of Pittsburgh, and Millvale. As part of Community Lead Response, PWSA will assist customers with the cost of private lead service line replacement if customers choose to proactively hire a plumber and complete the work. Visit our lead site at lead.pgh2o.com for more information.

Screen-capture of Lead microsite homepage

ALCOSAN Clean Water Assistance Fund

The Allegheny County Sanitary Authority (ALCOSAN) Clean Water Assistance Fund is also available to eligible residential customers and follows the same income requirements as our Bill Discount Program. It is also administered by Dollar Energy Fund.

Please visit ALCOSAN’s website for more information about the Clean Water Assistance Fund.

PGH2O Cares

Our PGH2O Cares team is a group of education and outreach professionals dedicated to working directly with our most vulnerable customers to bolster enrollment in our customer assistance programs and identify ways to reduce water usage. 

Learn more here

Annual Income Eligibility Chart

People in Household 50% of Federal Poverty Level 150% of Federal Poverty Level 250% of Federal Poverty Level 300% of Federal Poverty Level
1 $6,440 $19,320 $32,200 $38,640
2 $8,710 $26,130 $43,550 $52,260
3 $10,980 $32,940 $54,900 $65,880
4 $13,250 $39,750 $66,250 $79,500
5 $15,520 $46,560 $77,600 $93,120
6 $17,790 $53,370 $88,950 $106,740
7 $20,060 $60,180 $100,300 $120,360
8 $22,330 $66,990 $111,650 $133,980
For more than 8 people, add this amount for each additional person $2,270 $6,810 $11,350 $13,620