Our assistance programs are designed to provide financial relief for income-qualified residential customers having difficulty paying their Pittsburgh Water bill.
Apply Online or by calling PGH2O Cares
Apply for the Bill Discount Program, Winter Shut Off Moratorium, and Lead Service Line Replacement Reimbursement online by completing our application. To determine if you are eligible, review the income eligibility chart at the bottom of the page or enter your income into the available income calculator. If you're still not certain, or have questions and want to apply over the phone, contact our PGH2O Cares team at 412-255-2457 or cares@pgh2o.com.
Available Programs
| Assistance Program | Description |
Federal Poverty Level (FPL) Eligibility |
|---|---|---|
|
Provides first 1,000 gallons of water/wastewater conveyance for free plus 85% reduction of the stormwater fee |
≤ 200% of FPL | |
| Line Repair and Water Conservation Pilot |
Free leak repairs on exposed plumbing and installation of water saving devices |
≤ 200% of FPL |
| Flexible Payment Arrangements with Arrearage Forgiveness | $40 forgiven monthly for each on-time payment in an active, income-based payment plan | ≤ 200% of FPL |
| Winter Moratorium | Protection from service termination due to non-payment from December 1st through March 31st | ≤ 300% of FPL |
| Lead Service Line Replacement Reimbursement Program | Up to 100% reimbursement of the cost of proactive lead service line replacements | ≤ 300% of FPL |
| Hardship Grants | Up to $450 annual grants for each water and wastewater conveyance service | ≤ 200% of FPL |
| ALCOSAN Clean Water Assistance Fund |
$50 quarterly grants |
≤ 150% of FPL |
Income Calculator
Use Dollar Energy's Income Calculator as a tool to determine your income level for program eligibility. This income calculation does not guarantee program eligibility or enrollment; nor is this considered to be part of the application process. Proof of income may be required upon application.
2025 Annual Income Guidelines
Rights of Domestic Violence Victims
Special protections are available for any applicant or customer who provides Pittsburgh Water with a copy of a Protection From Abuse (PFA) court order or any other court order that contains clear evidence of domestic violence. Review our Domestic Violence Victims' Rights flyer for more information about these protections.
If you or someone you know is a victim of domestic violence, the Women's Center & Shelter of Greater Pittsburgh (WC&S) provides free and confidential services for all domestic violence victims regardless of race, gender, sexual identity or other factor.