PWSA's Customer Service Department

We pride ourselves on putting our employees first and providing a workplace that allows you to foster your career and expand your skills.

The Pittsburgh Water and Sewer Authority (PWSA) is the largest combined water and sewer authority in Pennsylvania dedicated to the protection of the public and health and the environment. PWSA manages and operates the treatment and distribution of drinking water, the conveyance of sewage, and the management of stormwater systems and serves more than 465,000 people throughout Allegheny County. To ensure the stability of our vital systems, now and for future generations, PWSA is taking state-of-the-art approaches to become a world-class utility.

This effort requires a diverse and hardworking team ready to meet challenges, drive innovation, and serve the public. Our team is committed to improving the quality of life in our community. We pride ourselves in putting our employees first and providing a workplace that allows you to foster your career and expand your skills.  Our team is made up of people with a mix of skill sets and backgrounds, all committed to improving the quality of life in our community and making the Pittsburgh Water and Sewer Authority a world-class utility.

PWSA has about 450 employees, union-represented and non-union represented, across six locations with the main headquarters located in the Strip District.

How to Apply


Apply Now!

If you are a current PWSA employee, please go to and log into your Ceridian Dayforce account and select "Careers".

Residency Requirements

PWSA construction workers crop

PWSA offers positions within the Pittsburgh Joint Collective Bargaining Committee (PJCBC) and American Federation of State, County, and Municipal Employees (AFSCME) and non-union, all of which have varying residency or domicile requirements. Please review the job description to determine a residency restriction for the position. Candidates are required to move within the residency requirement prior to the commencement of work.

To determine whether or not you live within the residency or domicile requirement, please check using the Municipal Statistics or Real Estate Portal | Search | Allegheny County website.


  • Remote/Hybrid Work Environment
  • Paid Time Off
    • Vacation Days
    • Personal Days
    • Holidays
    • Bereavement
    • Mental Health Day
    • Volunteer Time-Off 
  • PWSA Designated Parking (cost varies by location) and Pre-Tax Port Authority ConnectCard options
  • Medical and Prescription Drug
  • Complimentary Dental
  • Complimentary Vision
  • Competitive Retirement Plans
  • Flexible Spending Accounts (FSA)
  • Flexible Dependent Care Account
  • City of Pittsburgh Credit Union
  • Colonial Life
  • Life Insurance
  • Short- and Long-Term Disability
  • Commuter Benefits
  • Safe Leave
  • Maternity and Paternity Leave
  • Employee Assistance Program
  • Wellness Benefits
  • Tuition Reimbursement
  • Personal Protective Equipment (PPE)
  • Annual Work Boot Replacement Program

*Benefits are subject to employee eligibility and may not apply depending on the specific role/union within the organization.

Diversity, Equity, and Inclusion

We are committed to developing and maintaining a diverse workforce and talent pipeline by fostering, cultivating, and preserving a culture of diversity, equity and inclusion. Our diversity initiatives are applicable—but not limited—to our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; social and recreational programs; and the ongoing development of a work environment built on the premise of diversity, equity and inclusion.

Equal Employment Opportunity Employer (EEOC)

Team PGH2O at Cool Down for Warmth event

We're proud to be an Equal Employment Opportunity Employer. We do not discriminate based on any legally protected statuses, including, but not limited to race, color, ancestry, religion, national origin, sexual orientation, age, marital or family status, disability, gender, gender identity or expression, pregnancy status, or veteran status. PWSA is committed to providing candidates with reasonable accommodations for those with disabilities during our recruiting process; if you need assistance, please contact us at or 412-255-8800.

Human Resources Mission & Vision

Our vision of Human Resources is:

  • We aspire to develop a diverse and engaged workforce to lead the PWSA to excellence. 

The mission of Human Resources is:

  • To serve as an effective partner by providing efficient and solution-focused services for staff.
  • Dedicated to attracting, developing, rewarding, and retaining a talented and diverse workforce. 
  • To support the organization’s mission, vision, and values by fostering a culture of diversity, equity, and inclusion.
Contact Us

Human Resources Department
Phone: 412-255-8800 Ext.: 6262