Contact Us

Customer Service Center
Penn Liberty Plaza I
1200 Penn Avenue
Pittsburgh, PA 15222

Hours are 8:00 am - 6:00 pm 
Monday through Friday

Emergency dispatchers are available 24/7.

Phone: Call 412-255-2423 about water or sewer emergencies, billing inquiries, setting up new service, name and address changes, final bills, and meter repairs.

Email: Info@pgh2o.com
Fax: 412-255-2475

Report a Non-Emergency Issue Webform: This webform can be used to report non-emergency issues, such as billing or general questions.

Right-to-Know Requests

To learn more about the process for inspecting and duplicating public records, please visit our Right-to-Know Requests page.

Report a Claim for Damages

To report damages to private property or personal injury as a result of water leakage or other activities of the Pittsburgh Water and Sewer Authority, please visit our Report a Claim for Damages page.

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