Service Changes

This section provides information on starting or stopping service, water meter replacements, and water meter sizing.

Start or Stop Service

To start or discontinue water service, please call Customer Service at 412-255-2423 (Press 5). You will need to provide the service address, the billing address, a phone number, and the start or end date for the service. 

You can also fill out the following forms to shut service at a property:

The completed form can be emailed to ami@pgh2o.com or mailed to:

Pittsburgh Water and Sewer Authority (PWSA)
ATTN: Advanced Metering Infrastructure (AMI)
1200 Penn Avenue
Pittsburgh, PA 15222

Water Meter Replacement

If a meter is leaking, broken, or otherwise operating improperly, you can request a replacement meter from us by contacting Customer Service at 412-255-2423 (Press 5). 

Meter Replacement Program

We systematically replace old meters inside homes throughout our service area. If you are contacted in writing to schedule an appointment to replace your meter, please call Customer Service at 412-255-2423 (Press 5) to schedule a time that is convenient for you. We provide and install the meter at no cost. New meters are more accurate, so you may see an increase in your bill after replacement. 

Water Meter Sizing

Occasionally, the size of a meter installed when a structure was originally built is no longer appropriate. Additionally, the minimum monthly charge for a water bill is calculated based upon the size of the meter. If the meter is too large, a property owner may be paying more than is required. This may result in a meter sizing request.

Visit our Water Meter Sizing page to learn more about the upsizing or downsizing of water meters, and how to submit a water meter sizing request. 

Looking for Information About Your Account and Bills?

Please visit our Account & Billing Info page for information about paying or understanding your bill, checking water usage, changing a billing address or contact information, applying for a refund, submitting a data protection release, and customer rights. 

Looking for Information About Buying or Selling a Property?

Please visit our Buying or Selling Property page to learn about the final bill application and dye testing requirements for buying or selling a property in the City of Pittsburgh or our service areas.