Understanding Your Bill

View the new bill layout with explanation of changes as of June 1, 2020, and read on below to understand more about our charges and reasons why monthly bill amounts may change. 

Understanding your new bill
Click the above image for more information.
 

Sample Bill

WATER RATE
Water consumption is based on gallons of water consumed. All customers are charged for a minimum amount based on meter size. The average residential customer is billed for a 5/8" meter and 3,000 gallons of water each billing cycle.
Minimum Water Charge
(less than or equal to 1,000 gallons)
$27.27
Volume Charge
(for every full 1,000 gallons over the minimum, PWSA charges $11.04)
$22.08
SEWER
The sewer rate is based on gallons of water released into the sewer system. The average residential customer is billed for a 5/8" meter and 3,000 gallons of water into the sewer system.
Minimum Sewer Charge
(less than or equal to 1,000 gallons)
$8.28
Volume Charge
(for every full 1,000 gallons over the minimum, PWSA charges $7.43)
$14.86
SUB-TOTAL
PWSA bills on behalf of ALCOSAN for the treatment of wastewater. ALCOSAN's rates are separate from PWSA. Their rates are set annually and the amount that they charge for the treatment of wastewater is reflected in your bill from PWSA.
PWSA Charges $72.49
ALCOSAN $29.38
TOTAL BILL
PWSA and ALCOSAN $101.87

Billing Amount Has Changed

Your monthly water bill totals may change, depending on a variety of factors.

If you have any questions (or see an estimated meter as “est” where you see “read type” on the back of your bill), please contact Customer Service at 412-255-2423 (Press 5) or via email to info@pgh2o.com.

Potential Factors

You may have used more water

Changes in routine can increase water usage. Some examples are:

  • Visitors, new tenants, or an increase in the number of residents at your home can lead to higher water usage.
  • In the summer months, more water is used for watering gardens, washing cars, filling pools, water-cooled air conditioners, etc. 
  • In the winter months, freezing temperatures can break pipes, which you may not see right away until you get a high bill. To track your usage and receive alerts for higher consumption, sign up at Check Your Water Usage. You can also protect your pipes from freezing with some of our helpful tips. Some people who have not protected their pipes in advance of freezing conditions may run their water continuously to keep them from freezing, and this will also cause an increase in water usage. 

You may have an internal leak in your plumbing

The most common cause for a higher than usual water bill is a leaking toilet. A continuously running toilet can waste up to 200 gallons per day, which can double normal water consumption. Another common issue is a dripping faucet, which can waste up to 20 gallons per day or more.

You may still be billed a minimum charge

Customers are charged a monthly minimum charge, regardless of water usage. Even if no water is used, there are costs for ensuring that the residence has access to the water system.

To avoid this charge, the water must be shut at the curb stop. The curb stop is typically in the sidewalk where the private water service line connects to the public water service line. You may call Customer Service at 412-255-2423 (Press 5) to schedule a shut at your residence. There is a one-time fee of $50 which includes turning the water service back on at your request when you return to the property. A Residential Shut Request Form is available on our Account & Service Changes page under "Service Changes." 

We are replacing older meters

If your water meter has not been changed recently, please contact Customer Service at 412-255-8920 or via email to ami@pgh2o.com. Meter upgrades are at no cost to the customer, and you will be able to track your water consumption down to the tenth of a gallon.

To track your usage and receive alerts for higher consumption, sign up at Check Your Water Usage

Looking for Information About Applying for a Refund?

Please visit our Application for Refund page for information about applying for a refund if you have a credit on your account. 

Looking for Information About Billing Rates?

Please visit our Rates page for information about current water and wastewater conveyance rates, and goals of ratepayer revenue.