Improving access to essential information is a key element in our efforts to build trust and establish a relationship with you — our customers.

Along with the historic investments we’re making to improve water infrastructure are our investments in technology to modernize our organization and provide a better experience for those we serve.

Launched in 2021, our Customer Advantage Portal offers many benefits, including the ability to switch to paperless billing. To date, nearly 60% of customers are already enrolled in the Portal and regularly use it to pay their bill or track water usage. If you haven’t created an account yet, visit our website.

Through investing in technology, we’re providing you with the best, most current information about your water quality, construction projects taking place in your neighborhood, and much more. Our web-based maps are one example of our technology investment at work.

You can search for planned or ongoing infrastructure projects happening near your home on our web-based project map. When the unexpected happens, like a water service interruption, our service outages web map provides quick notification and accurate information. Our interactive lead service line map displays the best available information on the remaining location of lead service lines in our water system and shows where we’ve already replaced lead lines and where we plan to do so.

Our team is dedicated to serving the public and is committed to improving your customer experience by embracing technology. If you have any suggestions for how we can continue to improve, get in touch at communications@pgh2o.com.