As Pittsburgh Water, we have our eyes set on the future. The investments and improvements we’re making today will be relied upon by Pittsburghers for generations to come. Even today, we’re already seeing tangible evidence of the progress we’ve made over the past several years. That’s why we’re excited to release our 2024 Year in Review report.

This annual report shows the progress we’re making to transform Pittsburgh’s water system, improve performance and service reliability, and protect public health and our environment. Meant to inform and build confidence through transparency and accountability, the report dives into specific details of important 2024 milestones.

In a Year in Review preview video released last month, CEO Will Pickering highlighted our 2024 progress in a few key areas critical to our twin goals of protecting public health and the environment. Following are a few of those major highlights, more of which can be found in the full report.

At the end of last year, we replaced our 12,000th lead service line. We're years ahead of the national average and on track to replace all residential lead service lines by 2027.

When it comes to our Water Reliability Plan, last year we laid the foundation for the new Highland Reservoir Pump Station. Design work for our capstone project, the replacement of the 44-million-gallon Clearwell, the basin that provides the disinfection step of the treatment process, began last year.

In pursuing our Core Values of Stewardship, Accountability, and Ethics & Integrity, we completed our most recent customer satisfaction survey at the end of 2024. Initial findings from this survey show that 72% of respondents have noticed improvements in Pittsburgh Water since 2018. Alongside the need for clean, safe drinking water, another consistently high priority for customers is the desire for transparency and communication from Pittsburgh Water; more than 70% of those surveyed trust that we are providing this transparency.

Last year, we expanded our Customer Assistance Programs by increasing income eligibility for the Bill Discount Program from 150% of the federal poverty level to 200%, making this essential program available to more customers. In 2024, we hit an enrollment milestone of more than 8,000 customers in the Bill Discount Program and have distributed more than $940,000 to eligible customers since 2018 through the Hardship Grant Program.

We're proud to share with our stakeholders and customers our 2024 Year in Review. As a publicly owned and operated water utility, Pittsburgh Water is accountable to those we serve, and our work in improving service reliability, water quality, and public trust in our role as stewards of this vital resource is beginning to truly speak for itself. As we reflect on all the progress made in 2024, we hope you’ll join in our excitement for all that still lies ahead!