Making waves: the expanding reach of PWSA's Customer Assistance Programs

So far this year, our PGH2O Cares team has attended nearly 40 community events to connect with our most vulnerable community members, raise awareness of our Customer Assistance Programs, and enroll customers on the spot.
Cares representatives Collin Farone and Sarah Hall meet with a customer at the Latino Community Center. Cares representatives Collin Farone and Sarah Hall meet with a customer at the Latino Community Center.

Community outreach is a major component of our Customer Assistance Programs. Our PGH2O Cares team, the group responsible for working directly with customers to bolster enrollment in our programs, takes proactive measures to contact customers in a variety of ways, including by phone, by email, and in person.

Working one-on-one with them, Cares explains our programs and the benefits of enrolling, reviews water usage to identify where customers can reduce their bill, and ensures eligible customers are getting the assistance they need.

Meeting eligible customers where they are means Cares attendance at key community events across Pittsburgh. So far this year, PGH2O Cares has attended 38 events to connect with community members, raise awareness of the programs available, and enroll customers on the spot.

Attending community events is vital for raising awareness about our Customer Assistance Programs and fostering relationships with our customers. It’s an essential part of our commitment to providing high-quality water, sewer, and stormwater services to the communities we serve.

PWSA introduced its first suite of Customer Assistance Programs in 2018 to provide financial support to income-qualified residential customers having difficulty paying their PWSA bill. For more information about our Customer Assistance Programs or to learn if you are eligible, please visit www.pgh2o.com/CAP or contact PGH2O Cares at (412) 255-2423 or cares@pgh2o.com.