Your ratepayer dollars in action: Aerial view of crews installing a 48” water main in Highland Park. The pipe is wrapped in a protective plastic covering to prevent corrosion from the soil.

As a publicly owned and operated water utility, PWSA does not have shareholders and does not generate a profit – instead, every dollar we receive is reinvested back into the water systems you rely on each day.

We all understand how important our water systems are, which is why PWSA is making unprecedented levels of investments in those systems. Since 2018, we’ve invested approximately $524 million to renew critical drinking water infrastructure, culminating in landmark successes: the removal of our 10,000th lead service line, the completion of the first phase of Water Reliability Plan projects, some of the lowest recorded lead levels since 2020, and much more.

As we continue to responsibly invest your ratepayer dollars back into our system, we wanted to take a moment to shed some light on where those dollars go and how they’re used for the benefit of our entire community and the water services we rely on each day.

I encourage you to check out the summary document we created on this topic, which details the key ways PWSA reinvests your ratepayer dollars back into our water distribution system.