Learn how to detect and repair leaks and protect your pipes from freezing in the winter. You can also find out why you may see discoloration in your water and what to do if you experience a sewage backup. We also have a section for “Common Issues & Questions,” which includes more links to pages containing helpful information about:

• Street & Sidewalk Restoration: Find out when restorations take place following both planned construction projects and emergency repairs, and how the schedule works.
• Storm Drains: Find out how you can help us keep our neighborhoods and waterways safe and clean by reporting issues and properly disposing of harmful debris that can find its way into our sewers.
• Insurance Claims: Find out who to contact in the event of an accident that may be related to PWSA work.
• Water Main Breaks: Find out about the causes of water main breaks, water outages that happen during repairs, how long repairs take, and more.
• Hydrants: Find out about the process of hydrant flushing and important safety tips for both cold and warm weather.
• No Parking: Find out about our no parking policy in both planned and emergency work situations.

You can find many helpful tips in our Tips, Maintenance, & Prevention section, including seasonal tips like Protect Your Pipes, Winter Main Breaks, and Cloudy Water.

During the winter months, water that comes out of the tap can sometimes appear “cloudy.” This discoloration is usually caused by harmless air bubbles because cold water holds more air than warm water. Water out of a faucet also holds more air since it is under pressure. Let the water settle for a minute or two and it should go back to being crystal clear!