One of the many challenges we face as a public entity is the way we connect and communicate with our customers. How do we share information easily and efficiently and in a way that is accessible? There is no doubt that more people interact online than ever before, whether it is via a smartphone, tablet, or computer. One way we knew we could make an immediate and tangible improvement was to overhaul our website.
Many people rely on the speed and efficiency of a website to guide them through the various tasks and experiences that would otherwise take longer by phone or mail. Over the last six months, we devoted time and research into creating a site our customers will find helpful in completing tasks like paying bills, submitting forms, checking water usage, or finding out about construction projects, meetings, and events.
This month’s issue of Currents is dedicated to walking you through all of the new sections on the site and entice you to explore them for yourself. We are eager for you to learn more about us through the many new pages of information, and we welcome your feedback as we continue to build on improving your experience with us. We provide a feedback form on the site at pgh2o.com/websitefeedback.