PWSA Continues to Hold Virtual Board Meetings to Protect Public Health
Local agencies and state representatives shared information on lead education and assistance programs.
To protect public health during the COVID-19 pandemic, March and April board meetings have been held via teleconference and are still open to the public to call in. The May 22 board meeting may also be held via teleconference if social distancing measures continue. For the latest updates, visit pgh2o.com/about-us/board-board-meetings.
PWSA Offers Translation Services in Over 200 languages
Customers can be transferred to an interpreter by request or have a PWSA letter or notice converted to a language other than English.
This service, implemented in April 2019, provides our non-English speaking customers the opportunity to talk to experienced, qualified interpreters of over 200 languages, transcending linguistic and cultural barriers to get the information they need about our programs and services. A link to the languages provided can be found here: ULG Translation Languages.
If you or someone you know does not speak English well and has questions concerning their PWSA water and/or wastewater service, please call PWSA Customer Service at 412-255-2423, available Monday through Friday from 8 AM until 6 PM. Our Customer Service Representatives will need to know which language the caller speaks, and the caller will be placed on a brief hold while PWSA gets a translator on the line. The caller will then be joined to the call with both PWSA and a translator, with the translator facilitating communication.
Our website, pgh2o.com, also offers full translation in the 10 most commonly spoken languages in the City of Pittsburgh. Look for the “Translate” button next to “Report and Issue” and “Bill Pay” in the top right corner of the desktop screen, or at the bottom of the “Menu” tab if you are on a mobile device.