Fantastic Water Fix 

A crew consisting of Water Repair Foreman, Chris Bruecken; Utility Workers, Brian Sites, Bill Schempp, and Jeff D’Allesandro; Truck Driver, Chuck Schmitt; and Heavy Equipment Operator, Rob Wilson, were thanked by a Northside customer for their work on a water main repair.  
The customer remarked that everyone was given updates, bottled water, and filters after his lead service line was replaced as part of the work.  

“You all made one mistake and that was not stopping by my home and collecting the cookies that my wife made for the crew,” the customer said. 

Amazing job, guys! Keep up the great work.  

Lead Help Desk Determination 

A customer living in Squirrel Hill reached out to express his satisfaction with the assistance of Lead Help Field Liaison, Bianca Alton, during the lead service line replacement process.  

“Bianca was thorough in explaining what to expect, explain what the city would do, and answering my questions,” wrote the customer. “She was so pleasant and helpful.” 

The customer also noted that the service he received was “unbelievably quick and efficient.” 

Thank you for your outstanding work, Bianca!