Customer Assistance Program Pilot Announced

Under the Line Repair and Water Conservation Pilot Program, a professional plumber will work directly with income-qualified PWSA customers to repair water leaks and install water-saving devices in their homes.
Table listing the Federal Poverty Level income limits for the Line Repair and Water Conservation Pilot Program

Upholding our core value of equity, we’re pleased to announce the launch of a pilot Customer Assistance Program: the Line Repair and Water Conservation Pilot Program.

Under this pilot program, a professional plumber will work directly with income-qualified PWSA customers to repair water leaks and install water-saving devices in their homes. In tandem, our PGH2O Cares team will help enroll those customers in our Customer Advantage portal, where they can receive future leak alerts and browse water conservation strategies to help them save water and money.

The services of the pilot program are performed by a certified plumber and include:

  • Repairing leaks on exposed plumbing
  • Replacing failing showerheads with low-flow devices
  • Replacing failing toilets with water-saving models
  • Installing up to two water efficient faucet aerators


Customers within PWSA’s drinking water service area, which includes Pittsburgh and Millvale, earning 150% of the Federal Poverty Level are eligible for this program.

PWSA has dedicated $324,000 towards this program, which provides funding to assist potentially 239 income-eligible customers. PWSA will evaluate the success of this pilot, and, in collaboration with our regulators, will determine opportunities to make it a permanent part of our Customer Assistance Programs.

For more information or to apply, visit our Customer Assistance Programs website, email cares@pgh2o.com, or call us at 412-255-2457. Learn more by reading our press release.