Customer Service Center
Penn Liberty Plaza I
1200 Penn Avenue
Pittsburgh, PA 15222
Hours are 8:00 am - 6:00 pm
Monday through Friday
Emergency dispatchers are available 24/7.
Phone: Call 412-255-2423 about water or sewer emergencies, billing inquiries, setting up new service, name and address changes, final bills, and meter repairs.
Email: Info@pgh2o.com (To report a Claim for Damages or submit a Right-to-Know Request, please use the forms below.)
Report a Non-Emergency Issue Webform: Report non-emergency issues, such as billing or general questions.
Right-to-Know Requests Page: Learn more about the process for inspecting and duplicating public records.
Report a Claim for Damages Page: Report damages to private property or personal injury as a result of water leakage or other activities of the Pittsburgh Water and Sewer Authority.
Request to Speak at a Board Meeting Webform: If you would like to make a public comment at a Board Meeting.
Request Us at an Event Webform: If you would like for us to speak at your meeting or event.
Website Feedback Webform: Provide feedback about our website, such as missing content or broken links.