PWSA’s Mora McLaughlin, Construction Communications Project Manager, was recently recognized with an Emerging Leader Award at the WaterNow Alliance’s Tap Into Resilience Summit. Congratulations, Mora! For this month’s Employee Spotlight, we sat down with her to learn more about her award and PWSA career.
Tell us more about your role at PWSA.
In my role, I work with our Engineering & Construction team to communicate about upcoming water and sewer projects that will impact our communities. I coordinate solutions for customers who have questions or issues, and I assist the Public Affairs team in accomplishing our strategic communications goals.
Can you tell us more about your Emerging Leader Award?
I received this award for my contributions to PWSA’s industry-leading Community Lead Response initiative, our program to remove lead lines and improve water quality in the system. I’m proud that my work has a direct impact on peoples’ lives in my community. Removing lead lines helps residents now and for generations to come. The lead line replacement process runs so smoothly for residents too, thanks to the hard work of the whole team.
Why do you like working for PWSA?
I really enjoy learning about the history of Pittsburgh through the lens of our water and sewer systems! And through my work in Public Affairs, I get to meet people from every corner of the city, which not many people have the opportunity to do though their jobs.
What sort of impact do you hope to have on PWSA?
My goal is to always leave customers with a positive impression of PWSA and what we do. I just hope that the work I do in the community enforces the importance of investing in our water and sewer systems.
What are your favorite challenges to tackle?
I like to help customers through complex issues and make them feel like they are being prioritized. I also like to handle these customer-facing concerns for our Engineering staff so they can focus on implementing our capital program to the best of their abilities.
What do you enjoy doing outside of work?
I enjoy hiking throughout Southwestern Pa. with my boyfriend, cooking, and reading!