Our Senior Lead Help Coordinator – Dominique Nunley – leads PWSA’s Lead Help Desk, the team responsible for answering customer inquiries around lead and maintaining open communication with those who are having service line replacement work done. Alongside her team of Lead Program Customer Assistants and Field Liaisons, Dominique works closely with PWSA’s Engineering and GIS departments and external contractors performing lead service line replacement in the field to create a smooth experience for our customers.
What are your favorite challenges to tackle?
My team and I always strive to exceed the expectations set for us. I’m interested in closely observing our manual processes to find more automated solutions, which often help to eliminate mistakes. No matter the specific role, each member of the Lead Help Desk has a unique role to play in helping our customers.
What sort of impact do you hope to have in your community?
Improving water quality and making Pittsburgh a safer place to live, work, and play. I’m proud to be involved in making a significant impact in the communities of Pittsburgh.
What do you enjoy doing outside of work?
I enjoy traveling and I especially love traveling as a family. I like to try new things, whether that’s a new restaurant, activity, or experience.
What’s something that recently made you smile?
I can say that I smile quite often. My family at home always keeps a smile on my face, even after a rough day. Family and friend chats and sharing stories and jokes keep a constant smile on my face.
What’s the oddest/weirdest/funniest fact you know?
I don’t know if this is odd, weird, or funny but I think it’s interesting – peanuts are used to make dynamite.
What’s the best advice you’ve ever heard?
Two pieces of advice: “Make results not excuses” and “Trust God’s process.”
If you have questions about lead in drinking water, or if you’re interested in learning more about our various programs, contact the PWSA Lead Help Desk at 412-255-8987, LeadHelp@pgh2o.com or visit our Community Lead Response website.