In recent years, PWSA has made a concerted effort to improve the experience our customers have when paying their bills, starting or stopping service, tracking water usage, and updating contact information. Our hard work in streamlining these processes culminated in the launch of a new online customer portal in the summer of 2022. 

Under one username and password, customers can now see their current and historical water usage and usage trends, receive alerts for higher-than-expected consumption, set communication preferences, view current and historical bills, and access online bill pay.  

This customer engagement and self-service solution is part of PWSA’s continued investment in technology to enhance customer service, expand self-service functionality, and streamline day-to-day operations. PWSA has made, and will continue to make, significant investments in new technology infrastructure, and this project is a key step on our journey to demonstrate investment in our customer experience.