Billing & Community Assistance Programs

As part of our commitment to our community, we provide customer assistance programs for residential customers, free lead service line replacements, and water for community gardens.

Customer Assistance Programs

Drawing of a green hand cupping a blue water droplet

Visit our Customer Assistance Programs page to learn about assistance programs for income-qualified residential customers who are having difficulty paying their water and sewer bill. The following programs are available through our partnership with Dollar Energy Fund:

  • Winter Shut Off Moratorium
  • Bill Discount Program
  • Hardship Grant
  • Free Private Lead Line Replacement Project

Call Dollar Energy Fund at 866-762-2348 to confirm your eligibility and to enroll in any of the programs listed above.

Any customer with steam heat can register their account to prevent water service terminations due to non-payment from December 1 to March 31 by emailing us at steamheat@pgh2o.com or calling 412-255-2423.

The Allegheny County Sanitary Authority (ALCOSAN) Clean Water Assistance Fund is also available to eligible residential customers and administered by Dollar Energy Fund.

Water for Community Gardens Program

Whether you’re planting vegetables or flowers, or initiating a neighborhood greening project, a community garden is a wonderful way to bring people together! We support these community projects by providing potable water donations of $500.00 per growing season to approved gardens within our water service area

Visit our Water for Community Gardens Program page to learn more about this program and to apply. Additional information is available about rainwater harvesting and gardening resources in Pittsburgh.