Customer Assistance Programs

Special Notice

We understand that this is a difficult time for many households. If you have experienced a recent loss in income due to the COVID-19 pandemic, you may now qualify for our Customer Assistance Programs. Call us today at 412-255-2423 (press 5) to see if you’re eligible for help paying your monthly water bill.

As part of our response to the spread of COVID-19, we have extended our ban on water service shut-offs until March 31, 2021 for all residential customers regardless of income. 

We have also waived the requirement that Bill Discount Program participants recertify their income with Dollar Energy Fund every twelve months, and the requirement that residential customers make a sincere effort payment of $150 ($75 for senior citizens) before they can access Hardship Grants. These two requirements have been waived through the end of 2020. Learn more by reading our press release

Our assistance programs are designed to provide financial relief for income-qualified residential customers who are having difficulty paying their water and sewer bill. The programs listed below are administered by Dollar Energy Fund.

How to Sign Up

A person listens on a phone while looking at a computer, with a child nearby
  1. Before calling, review the income eligibility chart at the bottom of the page to determine if your income, based on household size, falls within the income limits for the assistance program(s).
  2. Call Dollar Energy Fund at 866-762-2348 to confirm your eligibility and to enroll in the program(s).
  3. Dollar Energy Fund will verify income over the phone. To confirm eligibility, customers are asked to provide the names, birth dates, social security numbers, and proof of income for everyone in the household; as well as your PWSA account number, a copy of your most recent bill, and proof of all payments made in the last 90 days. 

Winter Shut Off Moratorium

This program provides qualifying customers with the assurance that their water will not be shut off from December 1 through March 31 if they are unable to pay their bill. The Winter Shut Off Moratorium is available to single-family residential customers earning an annual income that is at or below 250% of the Federal Poverty Level.

Even if approved, customers are expected to pay their water and sewer bills. Payment arrangements may be offered. Please call Customer Service to make those arrangements at 412-255-2423 (Press 5).

Photo of a steam heat radiator next to a window

Do You Have Steam Heat? Let Us Know!

Customers with steam heating systems cannot have their water service terminated during winter months. If your property relies on steam heat, please email us at or call 412-255-2423.

Registering your account will prevent service terminations due to non-payment from December 1 to March 31. You do not have to be income-qualified. 

Bill Discount Program

This program provides eligible customers with a 75% reduction of our fixed monthly water and wastewater conveyance charges for one year. The discount is 75% of these charges, or approximately $26.66 per month. Customers earning an annual income that is at or below 150% of the Federal Poverty Level are eligible for the Bill Discount Program. 

The Bill Discount Program applies to renters when the tenant is the responsible billing party. If a landlord is the responsible billing party, their tenants may not be considered because the property is income generating or is possibly used for commercial purposes.

Hardship Grant

This program provides cash grants up to $300 per year for customers at or below 150% of the Federal Poverty Level. For more information or to make a charitable donation to the program, visit

Free Private Lead Line Replacement Project

This program provides free private side lead line replacements for homeowners or tenants who are at or below 300% of the Federal Poverty Level. The program's funding is expected to replace hundreds of privately-owned lead lines throughout our drinking water service territory. If there is also a publicly-owned lead line serving the property, we will replace it a no additional cost. Customers verified as meeting the income requirements can have their lead line replaced in a matter of one or two months.

For more information about lead in drinking water, please visit our Community Lead Response website or call the Lead Help Desk at 412-255-8987.

Funds for this program are available from a settlement of an enforcement action between PWSA and the Pennsylvania Department of Environmental Protection (PA DEP).

Steps to Participate in the Free Private Lead Line Replacement Project

1. Call Dollar Energy Fund

Contact Dollar Energy Fund at 866-762-2348 and tell them you’re interested in the Lead Service Line Replacement Project. Tenants can also qualify for this program with the homeowner’s permission to do work on their property.

2. Dollar Energy Fund verifies your income

Dollar Energy Fund representatives will ask for verification of your income. This will help them determine if you fall within the income guidelines.

3. If you qualify, we check for a lead service line

If you qualify, we will review your service line material record to determine if you may have a lead line. We may also visit your home to inspect for lead.

4. If lead is found, we schedule a service line replacement

If lead is found, we will set up a time to come to your property and replace the line. We use a trenchless method for over 95% of lead line replacements, which means there will be little to no disruption to your yard.

5. The Allegheny County Health Department inspects the completed replacement

After the service line replacement, a representative from the Allegheny County Health Department will complete a final inspection of the work.

More Information About Our Customer Assistance Programs

Copies of our Customer Assistance Programs flyer and Free Lead Line Replacement Program flyer are available to share with others in your community.

If you have any questions or concerns, please contact our Customer Service at 412-255-2423 (Press 5).

Annual Income Eligibility Chart

People in Household

150% of Federal Poverty Level

250% of Federal Poverty Level

300% of Federal Poverty Level
1 $19,140 $31,900 $38,280
2 $25,860 $43,100 $51,720
3 $32,580 $54,300 $65,160
4 $39,300 $65,500 $78,600
5 $46,020 $76,700 $92,040
6 $52,740 $87,900 $105,480
7 $59,460 $99,100 $118,920
8 $66,180 $110,300 $132,360
For more than 8 people, add this amount for each additional person $6,720 $11,200 $13,440


ALCOSAN Clean Water Assistance Fund

The Allegheny County Sanitary Authority (ALCOSAN) Clean Water Assistance Fund is also available to eligible residential customers and follows the same income requirements as our Bill Discount Program. It is also administered by Dollar Energy Fund.

Please visit ALCOSAN’s website for more information about the Clean Water Assistance Fund.