To boost awareness of PGH2O's Customer Assistance Programs, our PGH2O Cares Team attended more than 50 community events in 2024

At Pittsburgh Water, we know access to safe, affordable water services is a non-negotiable. Our PGH2O Cares team is dedicated to bolstering enrollment in our Customer Assistance Programs, which offer financial relief to our most vulnerable customers. 

Last year, we expanded our Customer Assistance Programs by increasing income eligibility for the Bill Discount Program from 150% of the federal poverty level to 200%, making this essential program available to more customers. In 2024, we hit an enrollment milestone of more than 8,000 customers in the Bill Discount Program and have distributed more than $940,000 to eligible customers since 2018 through the Hardship Grant Program.

Customers also benefitted from an expansion of our Hardship Grant Program. This program now includes two separate annual grants, one for drinking water and one for wastewater, for up to $450 each. 

We also updated the application for our Bill Discount Program and Winter Shut Off Moratorium. The new format streamlines the application process, allowing households to apply for and recertify enrollment in multiple public utility assistance programs simultaneously.

None of this would be possible without our PGH2O Cares team. Last year, this devoted team handled over 9,000 inbound customer calls, made over 5,000 outbound ones, and processed over 4,400 applications.

If you or someone you know may qualify for Customer Assistance Programs, please visit www.pgh2o.com/CAP, call 412-255-2457 or email cares@pgh2o.com.